1. DEFINITIONS 1.1 In these Terms and Conditions the following expressions shall have the following meanings: 1.1.1 “the Company” ipek mobilya uk Ltd and its trading styles, As Ipek, Boldera, Elif,Cilek, Harvest and Weltew Company Registration no 4630600 1.1.2 “the Customer” means a person to whom the Company makes an Offer (whether or not that Offer leads to the formation of a Contract between the Company and the Customer or between the Company and an agent for the Customer) and any person with whom there is a Contract. 1.1.3 “Offer” means any quotation estimate tender or other proposal given made or submitted by the Company for the sale of goods or for the supply of goods and services. 1.1.4 “Contract” means any agreement arrangement or state of affairs whereby the Company owes obligations. 1.1.5 “Terms and Conditions” means these Terms and Conditions as they may be amended under the provisions of condition 2.3. 1.1.6 “Force Majeure” means war civil disturbance fire flood or other natural disaster strike lockout or other labour dispute legislation or any other event beyond the reasonable control of the Company. 1.1.7 “Warranty Period” means 1 year commencing on the date of delivery of the relevant goods or completion of the supply of the relevant goods and services. 1.1.8 “Interest” means 8% above the base rate for the time being in force of the Bank of England or such other clearing bank as the Company may specify. 1.1.9 “Site Conditions” means the following conditions, which apply where the Company is fitting or assembling furniture on site. The conditions are that the room in which the furniture is to be fitted or assembled is clear of furniture or other items, that access to the site is available at all times between 8:00 a.m. and 8:30 p.m. on weekdays and that a 240V or 110V active electrical supply is available on site for the Company’s use. 2. GENERAL 2.1 Except where the Company agrees to be bound by some other contractual terms and conditions or agrees to an amendment to these Terms and Conditions all Offers and Contracts are deemed to incorporate and are made upon these Terms and Conditions to the exclusion of all other terms and conditions express or implied except only to the extent that the law requires otherwise. These Terms and Conditions are the only and all the applicable terms and conditions. 2.2 These Terms and Conditions shall prevail over any terms or conditions stipulated or referred to by the Customer in any order letter or other document or communication oral or written or otherwise. 2.3 Any agreement by the Company to be bound by some other contractual terms and conditions or that some other terms and conditions shall prevail or to amendments to these Terms and Conditions must be made in writing and signed by a director of the Company or its secretary. 3. OFFERS 3.1 Unless otherwise stated in an Offer an Offer is available for acceptance by the Customer within 30 days and if not accepted within that period shall lapse unless the Company agrees otherwise in writing. 3.2 An Offer will only be treated as having been accepted if the Customer delivers to the Company an order in the form required by the Company signed by the Customer or by his duly authorised agent and provides any deposit required under the terms of the Offer. 3.3 A standard deposit of 25% of the order is required, unless a revised deposit is agreed at the time of order; any revised deposit arrangements and details will be on your customer order. 4. PRICES 4.1 Prices for goods sold or for the supply of goods and services are as stated in the Offer but are subject to variation in the following circumstances: 4.1.1 where the Company agrees to make an express delivery and does deliver by the express delivery date in which case the Customer will pay an express delivery charge. 4.1.2 where goods are placed in storage under Condition 5.4 in which case the Customer will pay the cost of storage plus a reasonable administration charge. 4.1.3 where in the case of made to measure furniture the Customer requests and the Company agrees to make variations to the design the Customer has previously agreed the Customer will pay the cost of re-design and amendment to the working drawings together with the additional cost of work and materials at the rates stated in the Offer. 4.1.4 where the Company incurs additional costs due to Site Conditions not having been met or due to the Company taking steps to ensure that the Site Conditions are met as provided in Condition 5.2 or where Condition 5.3 applies, in which case the Customer will pay for the additional work or wasted time at the hourly rate stated in the Offer. 5. DELIVERY 5.1 The Company will use its reasonable endeavours to deliver the goods and to supply the services on the date or dates stated in the Offer or on or before such later date or dates requested by the Customer and accepted by the Company but the Company will not be liable for any loss or damage of any kind caused either directly or indirectly by any delay in meeting delivery dates, nor will the Customer be entitled to repudiate the Contract due to delay in delivery. 5.2 Our lead times are approximately 8 to 12 weeks from placement of an order and receipt of payment/deposit although this is a guide only and may depend on the volume of orders and the production capacity available. 5.3 The Company shall be entitled to refuse to deliver goods where the Company acting reasonably considers that the Site Conditions have not been met. If Site Conditions are not met in that a room has not been sufficiently cleared, the Company with the agreement of the Customer will carry out the clearing of the room but reserves the right to refuse to move electronic equipment due to the risk of damage to such goods. If by agreement with the Customer the Company disconnects such equipment it will not be responsible for re-connection of it nor for any damage caused other than damage identified at the time of disconnection. 5.4 If the Site Conditions are not met or for whatever reason cannot be met by the implementation of these procedures then the Company will not make delivery at that time and will not return to the site until it is satisfied that the Site Conditions are met. 5.5 Where: 5.5.1 the Customer having accepted an Offer requests a delivery date or dates which is or are 4 weeks later than that or those stated in the Offer, or 5.5.2 the Company acting reasonably decides that the Site Conditions have not been met more than 4 weeks after the date or dates of delivery stated in the Offer. The Company may at its discretion place the goods in storage pending delivery. 5.6 If delivery of goods is delayed by Force Majeure for a period of 90 days the Company may by written notice to the Customer cancel the Contract and neither party shall have any further liability under the Contract. 5.7 If the Customer requests a delivery date for goods earlier than the date stated in the Offer and the Company agrees to endeavour to meet that earlier delivery date the earlier date shall be substituted for the original date and the Company shall be entitled to quote an express delivery charge. 5.8 If after an Offer has been accepted the Customer requests a delivery date for goods which is more than 90 days after the delivery date stated in the Offer or otherwise agreed by the Company the Company may decide to cancel the Contract and return to the Customer any deposit paid to the Company and neither party shall have any further liability under the Contract except that the Customer shall reimburse the Company for any loss cost or expense resulting from such cancellation, including the cost of any materials, plant or tools used or intended to be used in connection with the Contract, the cost of labour and other overheads and administrative costs attributable to such cancellation. 5.9 If the delivery is refused or cancelled during the attempted delivery time; the customer will be responsible to compensate for the attempted delivery at the rate of the standard delivery cost. 5.10 Delivery can be to any address in England, Wales and Scotland, subject to a delivery charge which you would be notified at the point of sale. The company may run Free Delivery promotions from time to time and the Company reserves the right to withdraw any such promotions prior to the delivery slot being arranged. 5.11 For all deliveries, we will contact you via phone or SMS to arrange a delivery date when the furniture has been received into our warehouse, if it is not already in stock. 6. SPECIFICATION AND QUALITY 6.1 Sizes Goods are manufactured to be within reasonable commercial standards of tolerances for goods of their type. 6.2 Quality of The furniture supplied by the Company that is hand made using natural materials may have natural marks and other features and will not have the even and consistent finish appearance and shape found in machined goods made with artificial materials or materials treated in order to achieve that effect. There will be minor variations in colour and appearance between on the one hand the goods and on the other hand pieces on display in the Company’s showrooms or in its brochures, or samples. The Customer acknowledges that such characteristics and variations are not to be regarded as defects for the purpose of assessing whether or not the goods are of satisfactory quality or otherwise in accordance with the Contract. 6.3 The Company’s brochures or other publicity material do not constitute or contain any representation or warranties by the Company and do not form part of an Offer or any Contract. 6.4 The Company reserves the right without affecting its liabilities to the Customer to make changes to the specification of goods due to changes made by the manufacturer or otherwise provided that the changes do not materially affect the use quality or performance of the goods. 6.5 There will be no price adjustment on account of specification changes nor shall the Customer be entitled to reject goods on account of specification changes as aforesaid. 6.6 The Company in consultation with the Customer may substitute goods with others of similar type and quality where reasonably necessary in order to complete a Contract. 7. WARRANTY 7.1 If during the Warranty Period goods are found upon inspection by the Company to be defective due to faulty materials or workmanship the Company will repair or replace the defective goods as it decides at its own expense or, where the goods cannot be repaired or replaced within a reasonable time, the Company will reduce the price payable under the Contract by the amount attributable to such goods. 7.2 The Company shall have no liability under Condition 7.1 unless: 7.2.1 the goods and every part of them have been installed used operated and maintained in accordance with the Company’s or the manufacturer’s instructions manuals and recommendations or, where and to the extent that there are no such instructions etc., in accordance with normal good practice for goods of that type. 7.2.2 The Company is notified of the alleged defect as soon as it is discovered by the Customer. 7.2.3 The goods have been paid for in full and the Company shall not be liable for defects or damage caused by 7.2.4 water, exposure to excessive heat or cold, exposure to sunlight or for normal wear and tear, or 7.2.5 if the goods have been misused moved disconnected modified replaced added to or repaired or treated except in accordance with paragraph 7.2.1 or otherwise with the approval of the Company. 7.3 If the Company is not liable under Condition 7.1 the Customer will if the Company so requires reimburse the Company’s reasonably incurred costs of or incidental to inspecting and testing the goods. 7.4 Save as provided in this Condition 7, and to the extent permitted by law, the Company shall not be liable for any loss or damage of any kind whatsoever caused directly or indirectly by the use of or any defect in the design materials or workmanship or other defect in the goods or services supplied or by any negligence of the Company its officers employees or agents. 7.5 Unless otherwise agreed, the Company gives no warranty that the goods will be suitable or fit for any particular purpose or will achieve any performance requirement notified by the Customer. 7.6 The liability of the Company under this warranty shall not exceed the invoiced value of the defective goods and services. 7.7 The standard warranty period is one year manufacturer’s warranty from the date of purchase unless otherwise offered at the point of sale. If the agreed warranty is different to the standard warranty, this will be clearly written on the point of sale material/invoice. 7.8 The Company reserves the right to sell extended warranty from third party warranty providers, if the third party warranty product is accepted by the Customer, the full contact details and terms of the extended warranty would be provided to the customer at the point of sale. 8. DAMAGED GOODS 8.1 The Company will not be responsible for any alleged damage to goods or any shortages where: 8.1.1 the delivery note has been signed by or on behalf of the Customer and returned to the Company unqualified, or 8.1.2 the alleged damage or shortage is not reported to the Company with 30 days of delivery. 8.2 Where possible, goods being returned should be returned in their original packaging and in any case packaged in such a manner as to ensure that they are returned to the Company without loss or further damage. 8.3 The Company will endeavour to replace damaged goods and make up shortages without delay. 9. PAYMENT 9.1 The price of the goods sold or the goods and services supplied by the Company is to be paid without deduction or set-off on or before the due date or dates for payment stated in the Offer. 9.2 If the Customer breaches Condition 9.1 the Company shall be entitled to charge Interest on the outstanding amount (both before and after judgment) from the date it fell due until payment is made. 9.3 If goods are ready for despatch and the Customer is unable to receive them for whatever reason then all payments remaining due under the Contract shall at the discretion of the Company be accelerated and become due and payable. 10. TITLE TO GOODS 10.1 The Customer acknowledges that before entering into any Contract with the Company, he has represented and warranted that he is not insolvent and has not committed any act of bankruptcy, or, being a company with limited or unlimited liability, knows of no circumstances which would entitle any debenture holder or creditor to appoint a receiver, to petition for winding up of the Customer or exercise any other rights over or against the Customer’s assets. 10.2 Title in the goods shall pass upon payment of the whole of the price of those goods (as varied under these Terms and Conditions and including any Interest accrued on the price) and until then the goods shall be and remain the sole and absolute property of the Company as legal and beneficial owner. 10.3 Until title passes in accordance with Condition 10.2 the Customer will be in possession of the goods solely as the bailee of the Company. 10.4 The Customer’s right to possession of the goods shall cease if the Customer commits an act of bankruptcy or goes into liquidation (other than for the purpose of amalgamation or reconstruction whilst solvent) or suffers the appointment of an administrative receiver or an administrator or enters into a composition or arrangement with its creditors. 10.5 If the Customer is in breach of Condition 9.1, or if the Company reasonably anticipates that the Customer will breach Condition 9.1, the Company shall be entitled to recover and resell the goods or any of them and for that purpose may enter upon the premises where they are kept. If the proceeds of resale exceed the costs of recovery and resale such excess shall be allowed against the Company’s claim for the unpaid price. 10.6 Until title in the goods has passed in accordance with Condition 10.2 the Customer will not remove alter or deface any identification sign mark label or serial number of the Company. 10.7 If the Customer sells on the Company’s goods before title in them has passed from the Company, the entire proceeds of sale of the goods shall be held by the Customer on trust for the Company and placed in a separate account identified as the Company’s monies and until it receives such sale proceeds the Customer shall hold on trust for the Company its rights against the person to whom the goods were sold and will assign those rights to the Company on request. 11. RISK AND INSURANCE 11.1 Goods supplied by the Company shall be at the sole risk of the Customer as soon as they are delivered by the Company to the Customer’s premises and it shall be the responsibility of the Customer at its own cost to insure the goods in their full reinstatement value against all usual risks and to properly store them until title has passed. 12. COPYRIGHT etc. 12.1 All drawings calculations brochures and instructive matter furnished by the Company to the Customer in connection with the Contract are and shall remain the property of the Company and must not be copied without the prior approval of the Company. 13. SUSPENSION AND TERMINATION 13.1 If the Customer is in breach of Condition 9.1 the Company shall be entitled to suspend any deliveries to the Customer the performance of any services and any other obligations to the Customer until the outstanding monies and Interest thereon are paid in full and the Customer shall also be liable for extra storage and transport costs incurred by the Company in connection with the suspension. 13.2 If a payment remains outstanding 30 days after it fell due the Company shall be entitled on notice to the Customer forthwith to terminate the Contract and any other Contract with the Customer. Such termination shall take effect without prejudice to the Company’s rights and remedies in respect of breaches prior to the date of termination and the Customer shall be liable also to reimburse the Company for any loss cost or expense the Company may incur in re-selling or attempting to re-sell the goods recovered from the Customer or remaining to be supplied under the Contract (but for the termination) which loss cost or expense shall be recoverable as a debt. 14. LIABILITY 14.1 Without prejudice to Condition 7.6 the liability of the Company for breach of Contract shall not exceed the invoiced value of the goods and services to which the Contract relates and the Company shall not be liable for loss of profits loss of revenues loss of anticipated profit loss of goodwill loss of amenity or use or any type of special indirect or consequential loss. Nothing in these Terms & Conditions shall exclude or purport to exclude the Customer’s statutory rights arising from dealing with the Company as a consumer. 15. MISCELLANEOUS 15.1 Each of the Company’s remedies is a separate remedy and operates without prejudice to any other remedy. 15.2 Any payment or reimbursement to be made by the Customer under these Terms and Conditions shall bear Interest (both before and after judgment) from the date the payment or reimbursement fell due until payment is made. 15.3 Any notice agreement approval or decision of the Company under these Terms and Conditions shall be in writing and no person dealing with or handling the goods or providing services other than the Company itself has any right or authority to bind the Company in any way or to assume on the Company’s behalf any obligation express or implied. 15.4 Each of these Terms and Conditions shall be severable and distinct from one another and if one or more of such provisions is invalid or unenforceable the remaining Terms and Conditions shall not in any way be affected. 15.5 If the Customer is two or more persons then the obligations of the Customer shall be joint and several. 15.6 Any failure by the Company to enforce any of the Terms and Conditions or any delay in enforcing them shall not constitute a waiver of those Terms and Conditions. 15.7 The Company and the Customer agree that no person who is not a party to a Contract shall be entitled by virtue of the Contracts (Rights of Third Parties) Act 1999 to the benefit of it or be entitled to enforce any of its terms. 15.8 To the extent permitted by law, the Company shall not be liable for any misrepresentation arising from printing or clerical errors, statements by third parties accepted by the Company in good faith and repeated by it, or for any other representations not confirmed by the Company in writing. 15.9 These Terms and Conditions shall be governed by and construed in accordance with English law and the Customer hereby submits to the non-exclusive jurisdiction of the English Courts. 15.10 The headings to these Terms and Conditions are for convenience only and are not intended to form part of these Terms and Conditions. 16. PAYMENT TERMS 16.1 A non-refundable design fee or deposit is required at the time of order, which is the date of acceptance. Individual payment terms will be outlined on each order which must be adhered to within each contract. 16.2 Late payment will have interest added a 8% over the bank of England base rate. 16.3 Any non payment will result in non delivery or installation of goods and no liability shall be accepted by the company for any costs that may be incurred by the client. 16.4 Full payment will be due once the furniture has been manufactured, whether delivered or not. 16.5 Payment means “cleared funds”. 16.6 Should a client cancel an order whilst we are in production the balance will be payable. 17. ADDITIONAL CHARGES 17.1 Any variation from the working drawings will be deemed a variation and therefore may incur a charge. 17.2 We reserve the right to charge up to £600 plus VAT without providing a quotation for additional work during installation should our fitters be delayed due to site conditions. Additional charges will be invoiced separately and payable within 7 days. 18. WORKING DRAWINGS 18.1 Working drawings for fitted furniture will be produced for approval before manufacture, these drawings replace all specifications and other details outlined on previous paperwork such as quotations etc. 18.2 Drawings will be provided to the client on paper or by electronic means for approval. 18.3 Once drawings are approved any variation may incur an additional cost or a delay in deliver. 18.4 Drawings are produced for design and manufacture requirements, should they be used by other trades, we are not liable for any implications. Services are illustrated for guidance only. 19. INSTALLATIONS 19.1 We require a clear room for installation and therefore an additional charge will be made for any delay caused by time taken to clear a room or whether we decide to leave site and return another time when the room is clear. We will not disconnect any items connected to a service, move electrical items or precious items. 19.2 Should we arrive where a new floor, or walls have been decorated then we will require adequate protection in place before we commence installation, any delay again will be chargeable. 19.3 Reasonable care will be taken at all times during installation however if areas are protected by others we cannot be held reasonable for any damage caused under the protection unless we have previous inspected this. 19.4 Should we have to return to re-instate any work after other clients tradesman have been working around the furniture we have fitted and we deem it has caused damage by others then a charge will be made. 19.5 Where other client’s tradesmen are required to be on site and they do not attend when organised, an additional charge may be made should they not attend and delay installation. 19.6 Installation of your furniture can be done in any address in England, Wales and Scotland. Any charges for installation will be discussed with you at the point of sale and added to your customer order. The company may run free installation offers from time to time. 20. CANCELLATIONS 20.1 Items from Stock; If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us in writing or by e-mailing us. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. A cancellation notice, together with your receipt, will be posted to your nominated address 20.2 Bespoke Items or Special Orders (orders manufactured once order placed); If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 7 working days of you receiving our first order acknowledgement (via e-mail or hard copy from the showroom), we regret to advise you that we will have to charge you a cancellation fee. 20.3 Cancellation Fees; Once 7 working days have passed from receiving your order acknowledgement and you decide to cancel your order, a cancellation fee of 50% of the order value will be charged and the balance if paid would be refunded. Once your order has been delivered and you sign the delivery note of your acceptance, you are no longer able to cancel your order. This does not affect your statutory rights. 21. REFUNDS 21.1 Any refunds that have been agreed or you entitled to; will be made on to the original method of payment 21.2 All refunds will be processed within 14 days from receiving the returned goods or from the date of cancellation. 22. PROMOTIAL OFFERS 22.1 The company from time to time may run promotional offers and marketing campaigns; 22.2 A customer may only benefit from one promotional offer at a time per purchase subject to meeting the criteria to qualify for the promotion. 22.3 Please see specific details on the promotional offer to see terms and length of the promotion. 22.4 All promotional offers are subject to expire and each promotion will specify it’s end date. 22.5 If a promotional offer does not specify an end date, it is the customer’s responsibility to find out the end date of the promotion. 22.6 Promotional Offers may have campaigns where you would receive a free item or a bonus item with the purchase of your order under the promotional offer. The Promotional offers are subject to variation and availability. 22.7 The company can refuse to offer the promotional offer; if it so decides with notice to the customer prior to the customer order acknowledgement. 22.8 Any accepted promotional orders will be specified on your customer order acknowledgement. 22.9 If your customer order acknowledgement does not specify a promotional offer order, it will not form part of the contract. 23. RETAIL FINANCE 23.1 The company may offer the facility of spreading the cost of your order with a retail finance facility 23.2 Retail finance applications will be subject to independent credit check and the acceptance or refusal will lie with the retail finance provider. 23.3 Should you proceed with the retail finance product; your agreement and outstanding balances will be owed directly to the retail finance provider. 23.4 Should you choose to have retail finance, you will be provided of the details of the provider for retail finance, the cost of your finance and when your first instalment will be collected. 23.5 Should you choose to purchase your order via the retail finance, you agree to accept the terms and conditions of the retail finance provider. 24. INTERNET SALES 24.1 The company will make its best efforts to display as accurately as possible the colours of our products that appear on the website, though no guarantee can be made that monitor or display screen equipment will accurately reflect the colour of the product delivered. 24.2 The contract shall not be concluded until the company has received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering. 24.3 Every effort is made to ensure the complete accuracy of the company website however some prices/details may change from time to time and it is possible that errors may occur. We will use our best endeavours to rectify any errors as swiftly as possible, but we cannot be responsible for any losses incurred. 24.4 We are entitled to refuse any order placed by you. 24.5 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website. 24.5 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials. 24.6 The company controls and operates the web site from our offices within England. Accordingly, the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between the Company and you the laws of England and Wales will apply at all times. 24.7 The above do not affect your statutory rights. 25. DATA PROTECTION 25.1 The Company is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act. We do not store financial and personal information provided to us in the payment process, nor do we share such information with 3rd parties. 26. MARKETING CONSENT 26.1 By purchasing your order through the company, you consent to allow the company and its associated companies to contact you for the promotion of any services that the company or its associated company provides. 26.2 Should you wish not to be contacted for marketing purposes, contact us and notify us to remove you from our marketing database. 26.3 Should you contact us to notify us to remove you from our marketing database, we will remove you from the database within 14 days; however, any marketing already sent out may still be received by you. Please allow any already sent communications a period of 45 days before marketing communications are ceased. 27. RIGHTS OF THIRD PARTIES 27.1 For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it. 28. CONTACT 28.1 You can contact us via our registered address; Advantage House, 273 Fore Street, Edmonton, London, N9 0PD and/or any telephone number associated with this address. 29. CUSTOMER ACCEPTANCE OF THESE TERMS & CONDITIONS 29.1 By proceeding to place an order with the company and making any deposit payments, you confirm you have accepted these terms & conditions and acknowledge you will abide by the terms and conditions mentioned herewith. Your acceptance means to be legally bound by these terms and conditions. PROMOTIONAL TERMS AND CONDITIONS DISCOUNT VOUCHERS, SCRATCH CARDS, PROMOTIONAL ITEMS Ipek Mobilya UK Ltd values its customers and therefore may from time to time run different customer offers or discounts with different terms. By accessing this website or placing an order with us in store, you agree to these terms and conditions for use. The Terms and Conditions may change and Ipek Mobilya UK Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we suggest you review these Terms and Conditions whenever you purchase products from us or use our website. • These terms and conditions covers all forms of promotional and discount offers including scratch cards, print vouchers, digital vouchers/coupons, discount codes, web and showroom. • All discounts, offers and promotions are subject to; stock availability, management discretion and our standard house rules and terms and conditions. • Discount, offers and promotions can only be used once per person in any one transaction. • Discount Vouchers/Scratch Cards are not valid in conjunction with any other promotion and not available on sale items or other discounted items, previous purchases, gift cards, clearance, delivery. Full price merchandise only. • Guarantee/warranty does not apply any free gifts/giveaways products. • Discounts are valid on specific products while stocks last and may be withdrawn at any time. • No photocopies accepted and there is no cash alternative. • Vouchers/Scratch Cards must be surrendered in store at point of sale. • Only one person can be the owner of a Discount Voucher/Scratch card. • Discount Vouchers/Scratch Card Discounts are only valid for minimum order spending of £2,000 or £2,500 and above, under one invoice, depending on the discount value that is offered. • The owner will be the person who presented the Discount Voucher/Scratch card for receiving the discount during purchase. • Scratch card discounts are only valid if the customer found three exact matching numbers under one scratch card. One or two matching numbers; or matching numbers in more than one scratch card; or any other form of discount is not applicable to scratch cards discount reward. • Ipek Mobilya UK Ltd. reserves the right to publish and distribute photos, videos or any other visual or audio materials that may have been taken with the scratch card/ discount voucher reward winner for Marketing and Public Relations purposes. • Ipek Mobilya UK Ltd may declare a Discount Voucher/Scratch card presented for validation invalid (and, accordingly, will not be obliged to give any Discount Reward), if: (a) the Discount Voucher/Scratch card presented is damaged, mutilated, altered, unreadable, incomplete or has been tampered with in any manner; or (b) Discount Voucher/Scratch card presented do not match precisely with the artwork for the Discount Voucher/Scratch card held on file by Decor Home Furniture Ltd. and/or the Discount Voucher/Scratch card presented is defective and/or all or part of it is misprinted. • Ipek Mobilya UK ltd reserves the right to withdraw or terminate any of its Vouchers at any time, either as a whole or for specific areas. If this happens, then the Vouchers may not be used for any orders placed after the date of withdrawal or termination. Ipek Mobilya UK Ltd reserves the right to reject the use of a Voucher where fraud is suspected. Responsibilities: • You are responsible for keeping Your Discount Voucher/Scratch Card safe and in good condition. The Scratch card/Discount Voucher must always be presented when claiming the discount Prize – if you don’t present the Discount Voucher/Scratch Card, the Prize will not be applicable. • You are also responsible for claiming (and checking you receive) the full discount amount of any Prize You are entitled to. • Ipek Mobilya UK ltd will not be responsible for: (a) loss, theft, mutilation, destruction or degradation of, or damage to, any Discount Vouchers/Scratch Cards or (b) any mistakes or omissions in respect of data recorded or not recorded on any Discount Vouchers/Scratch Cards; or (c) any loss of whatever nature suffered or incurred by any person as a result of any of the above affecting the Discount Vouchers/Scratch Cards. If Returns/Refunds Applicable: • In the event of part of the order being returned, the value of the discount will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or other costs charged on the original order, will be returned to the customer. • Returns on damaged or faulty items must be arranged within 14 days of notifying the retailer initially within the 30 day return period. • In the event of any returns, if applicable, meaning that the order no longer qualifies for the promotion advertised, Ipek mobilya UK Ltd reserves the right to deduct the value of the any discount offer from the refund. Ipek Mobilya UK Ltd from time to time may directly or indirectly distribute promotional goods , Ipek Mobilya UK ltd. cannot be held responsible or liable for any consequences arising from the use of these promotional items and accepts no liability whatsoever for any loss or damage howsoever arising. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us .Ipek mobilya UK Ltd reserves the right to limit the applicability of any particular offer to specific regions or areas. Different offers and vouchers may be run simultaneously. Your views and feedback are important to us. So, if you have any queries please contact us through our mailing address Ipek mobilya UK ltd 174-178 Fore Street Edmonton London N18 2jb, United Kingdom. Or alternatively, contact us email@example.com or call us on 020 88077999
Ipek Mobilya UK LTD Complaints Procedure
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to: firstname.lastname@example.org We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Finance Related Complaints Procedure
If you are not satisfied with any purchases you have made using finance, you are entitled to complain about the service you have received. Your complaint will be referred to Novuna Personal Finance PLC to investigate. You will receive a complaint acknowledgement within 5 working days. Whilst your complaint is being investigated, you will receive regular updates on the progress of the investigation, both by telephone and in writing. If your complaint has not been resolved within eight weeks of receipt, you will be contacted to explain the reasons for the delay and to give you an indication of when to expect a resolution. If you are not satisfied with how the complaint has been resolved, you can refer the matter to the Finance Ombudsman Service. You must contact them within six months of receiving the complaint final response.